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What our clients say

five star ratings is our goal of client satisfaction

Receiving feedback from our customers and clients is awesome.  We value their comments and suggestion.  It is extremely valuable information that helps us continue to be the best providers to each and every client.   After each service a client survey email is sent.  We review every response with the highest regard.  All feedback is shared with our staff to ensure the highest standards are met.    The following are responses received from our wonderful clients and customers.

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Thank you for taking the time to provide us valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.

 

Survey Name:             Ticket Completion Survey
Company Name:              Brian Szuda

Ticket:                  T20201222.0015 - OS issues.
Ticket Contact:          Brian Szuda
Ticket Primary Resource: Saephan-Baltazar, Jessica

Survey Sent / Completed: Dec-24-2020 10:01 AM (CST) / Dec-24-2020 5:04 PM (CST)
Survey Score:            5.00 out of 5.00

========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5

Question: How would you rate the timeliness of the resolution of your issue?
Response: 5

Question: Was the problem or task resolved to your satisfaction?
Response: 5

Question: How would you rate the support representative's ability?
Response: 5

Question: How would you rate the support representative's professionalism?
Response: 5

Question: How satisfied were you with the overall service you received?
Response: 5

Question: Would you recommend us?
Response: Yes

Question: Tell us about your experience
Response: I received technical support from Jessica. My Dell laptop was not functioning correctly. I had just done an update as it requested me to. It gives me notices so I do them when they arrive. However, I believe it was the Microsoft updates that had not occurred that affect windows 10 etc. Therefore being outdated the laptop would not function correctly. Jessica did all of her work remotely. And made the necessary updates which occurred over a period of hours as expected. It is working wonderfully now. She was wonderful with her assistance and understanding. I am grateful for her tech-support. Merry Christmas I think you for the opportunity to provide you with this feedback.
Sincerely,
Brian Michael Szuda