fbpx

What our clients say

five star ratings is our goal of client satisfaction

Receiving feedback from our customers and clients is awesome.  We value their comments and suggestion.  It is extremely valuable information that helps us continue to be the best providers to each and every client.   After each service a client survey email is sent.  We review every response with the highest regard.  All feedback is shared with our staff to ensure the highest standards are met.    The following are responses received from our wonderful clients and customers.

Print Friendly and PDF

Thank you for taking the time to provide us valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.

Subject: Survey Results: Ticket Completion Survey - Halm's Auto Parts (Jay Halm)

Survey Name:             Ticket Completion Survey

Company Name:              Halm's Auto Parts

Ticket:                  T20210812.0015 - Set up computer

Ticket Contact:          Jay Halm

Ticket Primary Resource: Saephan-Baltazar, Jessica

Survey Sent / Completed: Aug-13-2021 4:19 PM (CST) / Aug-13-2021 4:35 PM (CST)

Survey Score:            5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: Jessica was very professional, knew her stuff, and communicated it to the computer-challenged person that I am.