What our clients say
Receiving feedback from our customers and clients is awesome. We value their comments and suggestion. It is extremely valuable information that helps us continue to be the best providers to each and every client. After each service a client survey email is sent. We review every response with the highest regard. All feedback is shared with our staff to ensure the highest standards are met. The following are responses received from our wonderful clients and customers.
Herbolsheimer Duncan Eiten Service Testimonial
Thank you for taking the time to provide us valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.
Survey Name: Ticket Completion Survey
Company Name: Herbolsheimer Duncan Eiten
Ticket: T20200825.0001 - PC freezing and not booting this morning
Ticket Contact: Kelsey Mitchell
Ticket Primary Resource: Underwood, Tristen
Survey Sent / Completed: Aug-26-2020 2:18 PM (CST) / Aug-26-2020 3:23 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Question: How would you rate the timeliness of the resolution of your issue?
Question: Was the problem or task resolved to your satisfaction?
Question: How would you rate the support representative's ability?
Question: How would you rate the support representative's professionalism?
Question: How satisfied were you with the overall service you received?
Question: Would you recommend us?
Question: Tell us about your experience
Response: The technician was great. He was very quick at identifying the problem and resolving the same. Very kind and respectful.