What our clients say
Receiving feedback from our customers and clients is awesome. We value their comments and suggestion. It is extremely valuable information that helps us continue to be the best providers to each and every client. After each service a client survey email is sent. We review every response with the highest regard. All feedback is shared with our staff to ensure the highest standards are met. The following are responses received from our wonderful clients and customers.
Illinois Valley Credit Union Service Testimonial
Thank you for taking the time to provide us valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.
Survey Name: Ticket Completion Survey
Company Name: IL Valley CU
Ticket: T20201028.0004 - Card Printer stopped printing
Ticket Contact: Cristina Callahan
Ticket Primary Resource: Underwood, Tristen
Survey Sent / Completed: Oct-29-2020 10:15 AM (CST) / Oct-29-2020 10:38 AM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Question: How would you rate the timeliness of the resolution of your issue?
Question: Was the problem or task resolved to your satisfaction?
Question: How would you rate the support representative's ability?
Question: How would you rate the support representative's professionalism?
Question: How satisfied were you with the overall service you received?
Question: Would you recommend us?
Question: Tell us about your experience
Response: Tristen Underwood was courteous and professional. He followed the current healthcare guidelines by wearing a mask and keeping a distance from our staff. He needed little to no explanation as to what we needed him to do. We were very pleased with his performance.