What our clients say

five star ratings is our goal of client satisfaction

Receiving feedback from our customers and clients is awesome.  We value their comments and suggestion.  It is extremely valuable information that helps us continue to be the best providers to each and every client.   After each service a client survey email is sent.  We review every response with the highest regard.  All feedback is shared with our staff to ensure the highest standards are met.    The following are responses received from our wonderful clients and customers.

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Thank you for taking the time to provide us with valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.

Survey Name:             Ticket Completion Survey

Company Name:              Ken Troyan

Ticket:                  T20220223.0004 - The system has been locked. Remove ANYTHING that may reference Avast or Norton. Also, remove McAfee and make sure Windows Defender is active.

Ticket Contact:          Ken Troyan

Ticket Primary Resource: Staats, Matt

Survey Sent / Completed: Feb-24-2022 4:20 PM (CST) / Feb-25-2022 4:18 PM (CST)

Survey Score:            5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: I had a very difficult problem with my computer being locked up.  Matt called and explained what he did to resolve the problem and took care of a couple of other issues I had.  I am very pleased with your group.  It is great to know there are people out there such as Connecting Point that can help keep me straight on problems and resolve them quickly.   Thank You.