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What our clients say

five star ratings is our goal of client satisfaction

Receiving feedback from our customers and clients is awesome.  We value their comments and suggestion.  It is extremely valuable information that helps us continue to be the best providers to each and every client.   After each service a client survey email is sent.  We review every response with the highest regard.  All feedback is shared with our staff to ensure the highest standards are met.    The following are responses received from our wonderful clients and customers.

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Subject: Survey Results: Ticket Completion Survey - Safeguard Bus. Systems (Roger Moudy)

Survey Name:             Ticket Completion Survey

Company Name:              Safeguard Bus. Systems

Ticket:                  T20220607.0017 - Data transfer from Dell to HP

Ticket Contact:          Roger Moudy

Ticket Primary Resource: Saephan-Baltazar, Jessica

Survey Sent / Completed: Jun-08-2022 1:56 PM (CST) / Jun-08-2022 9:33 PM (CST)

Survey Score:            5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: We were "dead in the water" with our business order entry. We waited for 3 days for a competitor and finally brought our old and new desktops to Connecting Point. Jessica moved all the data to the new one and had us up and running in a few hours then helped us fine tune things remotely. Bravo!