What our clients say
Receiving feedback from our customers and clients is awesome. We value their comments and suggestion. It is extremely valuable information that helps us continue to be the best providers to each and every client. After each service a client survey email is sent. We review every response with the highest regard. All feedback is shared with our staff to ensure the highest standards are met. The following are responses received from our wonderful clients and customers.
Steve Nance Customer Feedback - Wireless Connection Issues
Thank you for taking the time to provide us with valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.
Survey Name: Ticket Completion Survey
Company Name: Steve Nance
Ticket: T20220331.0011 - Not connecting wirelessly
Ticket Contact: Steve Nance
Ticket Primary Resource: Cote, Mario
Survey Sent / Completed: Apr-01-2022 11:42 AM (CST) / Apr-02-2022 9:23 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Question: How would you rate the timeliness of the resolution of your issue?
Question: Was the problem or task resolved to your satisfaction?
Question: How would you rate the support representative's ability?
Question: How would you rate the support representative's professionalism?
Question: How satisfied were you with the overall service you received?
Question: Would you recommend us?
Question: Tell us about your experience
Response: everyone was super. Ken, at the front, was very helpful as was Danielle. Printer was not able to be fixed at your location. But that was not your fault. We won't be going anywhere else, ever, for computer issues. Your staff was excellent.