What our clients say

five star ratings is our goal of client satisfaction

Receiving feedback from our customers and clients is awesome.  We value their comments and suggestion.  It is extremely valuable information that helps us continue to be the best providers to each and every client.   After each service a client survey email is sent.  We review every response with the highest regard.  All feedback is shared with our staff to ensure the highest standards are met.    The following are responses received from our wonderful clients and customers.

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Thank you for taking the time to provide us with valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.

Survey Name:             Ticket Completion Survey

Company Name:              Michael Lee

Ticket:                  T20220131.0011 - Complete transfer of videos and photos to external storage if possible.

Ticket Contact:          Michael Lee

Ticket Primary Resource: DeCarlo, Danielle

Survey Sent / Completed: Jan-31-2022 2:54 PM (CST) / Feb-23-2022 10:07 AM (CST)

Survey Score:            5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: I panicked when my computer failed and am so glad that I chose the trained techs at Connecting Point.  Jessica’s personal contact was always informative and reassuring.  After the installation of a new drive, Jessica agreed to reinstall missed data at no extra charge onto an external hard drive in a timely manner. Then, she was available by phone to assist with my questions re HDMI re-connection and patiently walked me through the process.  I am so grateful for the tech service provided in our area, and for Jessica’s expertise. Phone calls placed to your business were addressed promptly and front desk service was also courteous.  I will never go anywhere else,  or trust other services but yours. Thank you!