Hardware Maintenance Options (HMO)
Protect Your Technology Investment
Connecting Point Computer Centers’ Hardware Maintenance Option (HMO) enhances your manufacturer warranty by providing 2 or 3 years of complete parts and labor coverage—giving you predictable costs and long-term protection for your equipment.
What is a Hardware Maintenance Option (HMO)?
The HMO is our in-house and on-site service coverage plan designed to extend and strengthen your standard hardware warranty.
It ensures that your systems are protected beyond the manufacturer’s limitations, reducing downtime and eliminating surprise repair expenses.
Why Choose an HMO?
Prevent unexpected repair bills
Protect your investment
No additional or hidden costs
Peace of mind with complete coverage
Transferable coverage increases value
Available HMO Plans
Gold Plan
Carry-In Service
- Covers all parts and labor
- Service performed at our Peru Location
- Ideal for cost-conscious customers and flexible needs
Platinum Plan
On-Site Service
- Covers All parts and labor
- Includes travel time and mileage
- Service performed at your locaiton
- Best for businesses and users needing minimal downtime
Covered Under Warranty
- All hardware parts
- All labor associated with hardware repairs
- Travel time and mileage
Not Covered Under Warranty
- Operating system issues
- Software related problems
- Application or preloaded software support
All software-related services are not covered under any warranty and will be billable at our normal labor rate.
When Should You Purchase an HMO?
When Should You Purchase an HMO?
The HMO must be purchased at the time of equipment sale or invoicing and included as a line item on your invoice.
Flexible, Transferable Protection
Your HMO coverage is fully transferable, helping increase the resale value of your equipment if ownership changes.
Cost of Maintenance
Pricing is calculated based on:
- A percentage of the hardware purchase price
- An additional on-site service fee (for Platinum plans), based on your distance from our Peru, IL office
Service & Scheduling
All service work is coordinated through our main office in Peru, IL. To schedule service or check repair status, contact our Service Department at 📞 (815) 223-1052.