Customer Feedback
Real Feedback From Real Clients
Client feedback helps us refine our services, strengthen our processes, and deliver the exceptional support our customers deserve. Read firsthand experiences from businesses and individuals who trust Connecting Point Computer Center for their technology needs.
Zoom Meeting Support
Comments: I just wanted to let you know that I am very impressed with your service personnel, Joey and Daniel. I have had several issues and after Joey has come on line to work on my computer, my issues have been resolved. Anytime I have had questions, Joey is more than helpful and makes sure I understand what he has done. I teach Veterans the Native American Flute and have at this time 14 Zoom sessions during the week. I teach Veterans from all over the US so it is important for me to be able to hear them play and they hear what I play on my flutes. Again, Thank You.
Technician: Joey Corsale & Danielle DeCarlo
Printing Issue
Comments: Logan gave awesome customer service. Very professional and knowledgeable. He stayed on the phone until he was sure all my issues were taken care of. Connecting Point is the best.
Technician: Logan Wallerab
14 Day Edr Scanning Period
Comments: Quick and thorough resolution to issues, as well as protection now against future possible problems.
Technician: Andrew Pypno
Email Issues
Comments: I basically had the email issue resolved, but your tech made sure all avenues were resolved. I have no more issues since.
Technician: Logan Wallerab
Pc Issues
Comments: Logan was patient, helpful, and quick. He was able to narrow down the issue and get us back up and running (far quicker) than we have been able to in a very long time. Great service!
Technician: Logan Wallerab
14 Day Edr Scanning Period
Comments: Request handled quickly and efficiently.
New Laptop Purchase
Comments: Great turnaround on the purchase of the new laptop. From the time I requested the quote to the time we received the laptop was only a couple of days. Great Service!
Email Issues
Comments: Extremely happy with Joey. Would recommend him to everyone. Excellent representative for your company. THANK YOU AGAIN JOEY.
Replace M479 Mfp
Comments: Everyone on staff was extremely friendly. We appreciated the prompt response to our issue as well as the removal of our old printer during the installation process.
Customer Feedback Edr Scanning
Comments: Andrew was so efficient with his services that I wasn’t even aware of any interruptions in my day-to-day computer tasks! Thank you Andrew for your professionalism! I hope they will let you out of the basement a little more often especially, now that the weather is getting nicer! Great job!! LOL!!!
Quickbooks Error
Comments: Jeremy is always a pleasure to work with and does a great job at assisting ClearSKY with support.
Printer Problems
Comments: As usual, I received a call back and instant service which successfully resolved my issue. Thank you, Logan!
Website Redesign Unytite, Inc.
Comments: We appreciate your help and cooperation in making the website possible.
Our website had not been updated in a long time, and it no longer reflected our latest information or who we are as a company. We wanted to modernize the design and create a site that we could proudly use to showcase our products and the projects we’ve been involved in. Additionally, with future recruitment in mind, we wanted a brighter, more engaging site that would make visitors interested in Unytite as a company.
The updates brought noticeable improvements to how we present our company. The Project Map allows visitors to instantly understand the scope of our past projects, making the site much more effective in showcasing our capabilities. The overall look communicates trustworthiness and energy, which aligns with our brand and is more appealing for potential recruits.
Lasalle County Circuit Clerk Website Redesign
Comments: We are very pleased with our new website design. Sue Grady (Connecting Point) listened to our concerns and understood the vision we wanted. Sue also gave us great advice on the shortcomings and regulations that we needed to follow. The end result is exactly the image and user-friendly site we wanted.
Thank you, Sue, for the time & advice you provided to us.
Issue: S/o 67953 – Cindy Lock – New Computer Set Up & Managed Services
Date: 2/26/2026 16:18
Comments: John and Joseph are great listeners, communicators, and service providers. Super happy with the help I’ve received to set up my small business home office.
Customer Name: Lock, Cindy
Company: Cindy Lock
Rating: 5
Issue: Computer Hacked
Date: 2/26/2026 9:50
Comments: My business computer was hacked & Connecting Point came to the rescue! Danielle turned a very stressful situation completely around. She was able to remote into my computer and clean it out immediately! I am so grateful for the excellent service!!
Customer Name: Lamps, Tiffany
Company: Merle Norman Cosmetics
Rating: 5
Issue: S/o 67918 – Roger Vaccaro – New Home Computer
Date: 2/19/2026 13:53
Comments: Very professional. Cared about his job and our satisfaction. We were very pleased.
Customer Name: Vaccaro, Roger
Company: Roger Vaccaro
Rating: 5
Issue: S/o 67912 – Lasalle Co Travel Agency – Desktop Upgrades
Date: 2/13/2026 13:14
Comments: The gentlemen were in and out within an hour. Very quick and professional!
Customer Name: Lijewski, Anna
Company: LaSalle Co Travel Agency
Rating: 5
Issue: Cindy Lock – Small Home Business
Date: 2/12/2026 12:12
Comments: Great experience having John and Joseph help me with setting up a home office for our small business.
Customer Name: Lock, Cindy
Company: Cindy Lock
Rating: 5
Issue: 14 Day Edr Scanning Period
Date: 2/7/2026 18:26
Comments: Overall great experience. Good explanations for us since we don’t know much about purchasing a computer.
Customer Name: Guenther, Bryan
Company: Bryan Guenther
Rating: 5
Issue: Server Issues
Date: 2/6/2026 10:35
Comments: I was very pleased with the quick turnaround in resolving our computer issue to getting us up and running again.
Customer Name: Moore, Julie
Company: Koolmaster
Rating: 5
Issue: Pop-up “issue With Tpm Data”
Date: 2/3/2026 18:59
Comments: Danielle was very helpful and friendly and understood my concerns.
Customer Name: Pyszka, Kathy
Company: Kathy Pyszka
Rating: 5
Issue: Alert: Disk On Dde-hv1 Is Warning
Date: 1/28/2026 16:19
Comments: everyone at Connecting Point is great. A really great team of people.
Customer Name: Gerard, Sandy
Company: Double D Express Inc
Rating: 5
Issue: Pc Compromised
Date: 1/22/2026 14:59
Comments: Matt was the tech that worked on my laptop. He was very efficient and completed the task in record time. Matt is a direct reflection of the type of service you receive from such a great company. He is a true representation of your company’s reputation.
Customer Name: DeCarlo, Danielle
Company: Danielle DeCarlo
Rating: 5
Issue: Camera On Laptop Not Working
Date: 1/9/2026 14:18
Comments: Lee was very helpful instructing me on how to slide the camera filter so my camera shows video. Lee is top notch.
Customer Name: Thompson, Lee
Company: Lee Thompson
Rating: 5
Issue: Printer Wont Work
Date: 1/9/2026 14:18
Comments: Lee was very patient and helpful in instructing me to plug in my printer before using it. You have great staff working for you.
Customer Name: Thompson, Lee
Company: Lee Thompson
Rating: 5
Issue: Printer Scanning Issues
Date: 12/29/2025 16:40
Comments: The Service tech did a great job assisting me on the initial issue of scanning update. Unfortunately, I have an additional issue on how the scan is being transmitted to my computer. I will call to set up another meeting to discuss.
Customer Name: Stralka, Joseph
Company: Adams Township
Rating: 4.5
Issue: S/o 67743 – United Way Of Il Valley – New Laptop
Date: 12/19/2025 9:09
Comments: Thank you CPCC, the process of getting a new laptop and transferring my data went smoothly. Everyone was extremely helpful and responsive to my questions afterward.
Customer Name: Ghighi, Betha
Company: United Way of IL Valley Inc
Rating: 5
Issue: Clean Up Spyware
Date: 12/16/2025 18:57
Comments: I’m very satisfied with the service I received on my HP Probook. The staff is friendly and professional and do excellent work. Thank you.
Customer Name: Jones, Mark A.
Company: Mark A. Jones
Rating: 5
Issue: Transfer Data From Black To White Dells
Date: 12/11/2025 9:31
Comments: My computer was done in just a couple days which was great.
Customer Name: Flanagan, Anita
Company: Anita Flanagan
Rating: 5