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Survey Name: Ticket Completion Survey
Company Name: Hi-Tech Electronic Prod & Mfg
Ticket: T20201111.0001 - update restart servers
Ticket Contact: Michael Johnson
Ticket Primary Resource: Thompson, Lee
Survey Sent / Completed: Nov-23-2020 3:13 PM (CST) / Nov-23-2020 4:00 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: Lee did a good job.