Blog posts by Connecting Point Computer Center
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Ticket: T20210226.0001 - servers not up after power outage
Ticket Contact: Kodie Johnson
Ticket Primary Resource: Thompson, Lee
Survey Sent / Completed: Feb-26-2021 12:21 PM (CST) / Feb-26-2021 1:45 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Question: How would you rate the timeliness of the resolution of your issue?
Question: Was the problem or task resolved to your satisfaction?
Question: How would you rate the support representative's ability?
Question: How would you rate the support representative's professionalism?
Question: How satisfied were you with the overall service you received?
Question: Would you recommend us?
Question: Tell us about your experience
Response: Lee got us squared away first thing this morning and kept an open line of communication from start to end.