Thank you for taking the time to provide us valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.
Survey Name: Ticket Completion Survey
Company Name: First Baptist Church LaSalle
Ticket: T20210311.0020 - Comcast replaced Modem/router
Ticket Contact: Lisa Decker
Ticket Primary Resource: Underwood, Tristen
Survey Sent / Completed: Mar-16-2021 12:21 PM (CST) / Mar-16-2021 12:48 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: My question was answered quickly from Craig as well as a call from the service tech right away the next morning like Craig said. Thank you!!