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Survey Name: Ticket Completion Survey
Company Name: Duncan and Brandt
Ticket: T20220120.0004 - S/O 62669 - Duncan and Brandt - New Printer
Ticket Contact: Vicki Munson
Ticket Primary Resource: Corsale, Joseph
Survey Sent / Completed: Jan-27-2022 3:49 PM (CST) / Jan-28-2022 9:13 AM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: Very satisfied from initial call with Mr. John Riva. He was able to quickly find a printer that was compatible with our second drawer. The young gentleman that delivered and setup printer was pleasant and quick setting up the printer. Thank you. Florence