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Survey Name: Ticket Completion Survey
Company Name: Steve Nance
Ticket: T20220203.0005 - System gets constant pop-ups lower right screen from "Norton", "McAfee" etc.
Ticket Contact: Steve Nance
Ticket Primary Resource: Saephan-Baltazar, Jessica
Survey Sent / Completed: Feb-03-2022 3:47 PM (CST) / Feb-03-2022 7:14 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: Everyone was super. Rep at front desk was very nice and helpful. A tech called me explaining what she needed to do. Took it in in the morning; got it back in the afternoon.
THANK YOU!