Thank you for taking the time to provide us with valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.
Survey Name: Ticket Completion Survey
Company Name: Doug Worrell
Ticket: T20220131.0004 - Clean up, check the status of anti-virus program
Ticket Contact: Doug Worrell
Ticket Primary Resource: Cavanaugh, Andrew
Survey Sent / Completed: Feb-03-2022 3:41 PM (CST) / Feb-08-2022 3:02 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: the staff is very helpful and friendly. they answered all my questions and resolved the problem with our computer.