Thank you for taking the time to provide us with valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.
Survey Name: Ticket Completion Survey
Company Name: Michael Lee
Ticket: T20220131.0011 - Complete transfer of videos and photos to external storage if possible.
Ticket Contact: Michael Lee
Ticket Primary Resource: DeCarlo, Danielle
Survey Sent / Completed: Jan-31-2022 2:54 PM (CST) / Feb-23-2022 10:07 AM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: I panicked when my computer failed and am so glad that I chose the trained techs at Connecting Point. Jessica’s personal contact was always informative and reassuring. After the installation of a new drive, Jessica agreed to reinstall missed data at no extra charge onto an external hard drive in a timely manner. Then, she was available by phone to assist with my questions re HDMI re-connection and patiently walked me through the process. I am so grateful for the tech service provided in our area, and for Jessica’s expertise. Phone calls placed to your business were addressed promptly and front desk service was also courteous. I will never go anywhere else, or trust other services but yours. Thank you!