Subject: Survey Results: Customer Feedback - Onsite Desktop Installs - Koolmaster
Survey Name: Ticket Completion Survey
Company Name: Koolmaster
Ticket: T20250211.0010 - S/O 66679 - Koolmaster - Onsite Desktop Installs - SC
Ticket Contact: Julie Moore
Ticket Primary Resource: Corsale, Joseph
Survey Sent / Completed: Mar-24-2025 12:20 PM (CST) / Mar-24-2025 12:31 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: Joey and Zack did a great job installing our 6 new desk top completers.
They were very helpful answering questions and getting us set up and running with minimal interruptions.
Thank you! Julie