Subject: Survey Results: Ticket Completion Survey - Mary Helen Bidasio (Mary H Bidasio)
Survey Name: Ticket Completion Survey
Company Name: Mary Helen Bidasio
Ticket: T20250306.0005 - New PC install onsite
Ticket Contact: Mary H Bidasio
Ticket Primary Resource: Moritz, Zachary
Survey Sent / Completed: Mar-24-2025 10:08 AM (CST) / Mar-24-2025 7:24 PM (CST)
Survey Score: 4.67 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 4
Question: How would you rate the timeliness of the resolution of your issue?
Response: 4
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: Zachary was knowledgeable, helpful and patient! A+