Customer Feedback - Flicker Member and PC Support
Subject: Survey Results: Ticket Completion Survey - Sandi Milota (Sandi Milota)
Survey Name: Ticket Completion Survey
Company Name: Sandi Milota
Ticket: T20250620.0018 - Flickr Member Support
Ticket Contact: Sandi Milota
Ticket Primary Resource: Bogle, Liam/Trevor Halsey
Survey Sent / Completed: Jun-25-2025 9:39 AM (CST) / Jun-25-2025 3:34 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience for Customer Feedback - Flicker Member and PC Support
Response:
As an elderly person, I don't comprehend or remember certain things, and when I first called Connecting Point, I was immediately blessed with service of the utmost! I was asked what was wrong & was addressed immediately & taken care of. Danielle DeCarlo connected me with the right person ( Trevor Halsey). A very professional person & got me up & running with my new Lenovo computer. Connecting Point is the place for your help or questions! If need be, I will definately call them again & even refer them if the occasion comes up! I can't thank them enough!!!!
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