Subject: Survey Results: Ticket Completion Survey - Putnam Co CUSD #535 (Jeff Rundle)
Survey Name: Customer Feedback Network Installation Ticket Completion Survey
Company Name: Putnam Co CUSD #535
Ticket: T20250514.0008 - Network Installation SO#66949
Ticket Contact: Jeff Rundle
Ticket Primary Resource: Bogle, Liam
Survey Sent / Completed: Jul-31-2025 12:53 PM (CST) / Aug-02-2025 2:20 PM (CST)
Survey Score: 4.83 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue of Customer Feedback Network Installation?
Response: 4
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: Liam and Zach are both very professional and knowledgable. I highly recommend both of them.
If you need service or support from Connecting Point contact us at 815-223-1052
