Customer Feedback - Network Walk Through
Subject: Survey Results: Ticket Completion Survey - IL Valley Food Pantry (Mary Jo Credi)
Survey Name: Ticket Completion Survey
Company Name: IL Valley Food Pantry
Ticket: T20250708.0014 - Network walk through
Ticket Contact: Mary Jo Credi
Ticket Primary Resource: Bogle, Liam
Survey Sent / Completed: Jul-30-2025 9:47 AM (CST) / Jul-30-2025 1:50 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response from client for Customer Feedback - Network Walk Through: John and his technician were very professional. The arrived-on time and got right down to business however, still we able to carry on friendly conversation. They listened to my concerns and needs and offered clear advise that helped me make better decisions on what needed to be done. I even had electronic items left from the previous owner and they advised me to hang on to them and that it was possible the items could be used for our phone service. Being a non-profit organization, I really appreciated that information. Anywhere I can save some money, I'm all for!! Thank you all for the wonderful service!
