Thank you for taking the time to provide us valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.
Survey Name: Ticket Completion Survey
Company Name: Jim Manning
Ticket: T20200928.0021 - S/O 60766 - Standard Configuration of New laptop
Ticket Contact: Jennifer Manning
Ticket Primary Resource: Staats, Matt
Survey Sent / Completed: Sep-30-2020 1:18 PM (CST) / Oct-02-2020 7:14 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: It was very nice to be able to walk into a local business and purchase a new computer when ours went down.