Thank you for taking the time to provide us valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.
Survey Name: Ticket Completion Survey
Company Name: LaSalle Public Library
Ticket: T20201020.0007 - Update/Issues at LaSalle Public Library
Ticket Contact: Cristy Stupegia
Ticket Primary Resource: Saephan-Baltazar, Jessica
Survey Sent / Completed: Oct-22-2020 1:06 PM (CST) / Oct-22-2020 1:11 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: It is so reassuring to have Jessica back. She has really given our Library some stability technology wise.