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Survey Name: Ticket Completion Survey
Company Name: IL Valley CU
Ticket: T20201028.0004 - Card Printer stopped printing
Ticket Contact: Cristina Callahan
Ticket Primary Resource: Underwood, Tristen
Survey Sent / Completed: Oct-29-2020 10:15 AM (CST) / Oct-29-2020 10:38 AM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: Tristen Underwood was courteous and professional. He followed the current healthcare guidelines by wearing a mask and keeping a distance from our staff. He needed little to no explanation as to what we needed him to do. We were very pleased with his performance.