Thank you for taking the time to provide us valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.
Ticket: T20210304.0003 - S/O 61415 - CPU FAN
Ticket Contact: Phil Hileman
Ticket Primary Resource: Staats, Matt
Survey Sent / Completed: Mar-12-2021 9:54 AM (CST) / Mar-12-2021 12:25 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: Replaced a fan on a pc, everyone we interacted with was pleasant.