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Survey Name: Ticket Completion Survey
Company Name: Patti Sadnick
Ticket: T20210324.0002 - Hacked (Apple)
Ticket Contact: Patti Sadnick
Ticket Primary Resource: Saephan-Baltazar, Jessica
Survey Sent / Completed: Mar-24-2021 1:12 PM (CST) / Mar-24-2021 3:07 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: Jessica was extremely helpful and took care of my problems immediately! I am very grateful for the prompt efficient service!