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Connecting Point and IVNet technicians occasionally need to connect to your computer to provide you with technical support. This service is not monitored 24/7.  It is meant to be used on an invitational basis only.  If you need support, please contact our support department.  From there a technician will call you to initiate this remote session.

By clicking the Get Support button below, that will create a TakeControl.exe file to save to your PC (remember where you saved it).  Once saved, you have to click on it to run it.  From there a popup will appear on your screen like the image below:

n able remote support splash screen

When a technician responds you will see this screen.

n able remote support tech connected

From there the technician will address your remote support issue.

If you receive a time-out warning the technician was not able to connect to you at that time and you will see the screen below.

n able remote support time out screen

 IF YOU ARE READY TO PROCEED,
CLICK THE GET SUPPORT BUTTON BELOW.