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Survey Name: Ticket Completion Survey
Company Name: Village of Ladd
Ticket: T20211115.0005 - Need to know what Barracuda is backing up daily
Ticket Contact: Rhonda Bezely
Ticket Primary Resource: Brown, Brian
Survey Sent / Completed: Nov-18-2021 3:21 PM (CST) / Nov-18-2021 3:43 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: Brian was excellent. I've never worked with him before. Not sure if he's new but he was a good choice to employ!