Thank you for taking the time to provide us with valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.
Survey Name: Ticket Completion Survey
Company Name: Roger Moudy
Ticket: T20220117.0020 - Remote Support
Ticket Contact: Roger Moudy
Ticket Primary Resource: Saephan-Baltazar, Jessica
Survey Sent / Completed: Jan-18-2022 2:46 PM (CST) / Jan-19-2022 10:10 AM (CST)
Survey Score: 4.80 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 4
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: N/A
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: You guy ALWAYS do a great job with our tech problems. When I asked about electronics recycling and that I have 2 old printers you took them off our hands! You guys rock!
Thanks!
Roger
Safeguard Business Systems