What our clients say

five star ratings is our goal of client satisfaction

Receiving feedback from our customers and clients is awesome.  We value their comments and suggestion.  It is extremely valuable information that helps us continue to be the best providers to each and every client.   After each service a client survey email is sent.  We review every response with the highest regard.  All feedback is shared with our staff to ensure the highest standards are met.    The following are responses received from our wonderful clients and customers.

Survey Name:             Ticket Completion Survey

Company Name:              George Boehne

Ticket:                  T20220426.0021 - $75 Clean-UP Special per ddc

Ticket Contact:          Tricia Travi

Ticket Primary Resource: Cote, Mario

Survey Sent / Completed: Apr-28-2022 4:31 PM (CST) / Apr-28-2022 5:12 PM (CST)

Survey Score:            5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: My elderly fathers computer had been hacked, and his computer had been taken over. His computer is older and we were in the phases of looking for a new one for him. I live out of state but happened to remember Connecting Point had helped us several years ago. I called them up and spoke to Danielle and explained the issue.  She assured me they could help, and would just need the tower brought in. My father dropped it off and in less than 48 hours later, the technician called. Not only was he able to identify and clean the hacks and malware from this computer, he added on malware block, and ad block to help prevent future attacks. He actually cleaned it up enough this will last a few more years. Huge amount of money saved! They are very reasonable in pricing, and are professional and friendly. Highly recommend!