Subject: Survey Results: Ticket Completion Survey - Safeguard Bus. Systems (Roger Moudy)
Survey Name: Ticket Completion Survey
Company Name: Safeguard Bus. Systems
Ticket: T20220607.0017 - Data transfer from Dell to HP
Ticket Contact: Roger Moudy
Ticket Primary Resource: Saephan-Baltazar, Jessica
Survey Sent / Completed: Jun-08-2022 1:56 PM (CST) / Jun-08-2022 9:33 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: We were "dead in the water" with our business order entry. We waited for 3 days for a competitor and finally brought our old and new desktops to Connecting Point. Jessica moved all the data to the new one and had us up and running in a few hours then helped us fine tune things remotely. Bravo!