Subject: Survey Results: Ticket Completion Survey - Quality Care Cleaning (Tami Thomas - Leonatti)
Survey Name: Ticket Completion Survey
Company Name: Quality Care Cleaning
Ticket: T20220609.0029 - Tommy Desktop Replacement SO#63205
Ticket Contact: Tami Thomas - Leonatti
Ticket Primary Resource: Corsale, Joseph
Survey Sent / Completed: Jun-22-2022 7:47 AM (CST) / Jun-22-2022 9:58 AM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: Our service tech was AMAZING! I can't say enough wonderful things about him. He made sure that I understood what we would need to do in the case of not being able to access our original 365 and helped me along the way. We might need him to dial in next week to help is with the rest of the computers. But we was amazing and patient! Tami