What our clients say
Receiving feedback from our customers and clients is awesome. We value their comments and suggestion. It is extremely valuable information that helps us continue to be the best providers to each and every client. After each service a client survey email is sent. We review every response with the highest regard. All feedback is shared with our staff to ensure the highest standards are met. The following are responses received from our wonderful clients and customers.
Customer Feedback Sandra Blanco - Scanning Support
Survey Name: Ticket Completion Survey
Company Name: Sandra Blanco
Ticket: T20220815.0005 - Issues with scanning
Ticket Contact: Sandra Blanco
Ticket Primary Resource: Bogle, Liam
Survey Sent / Completed: Aug-23-2022 9:58 AM (CST) / Aug-23-2022 10:42 AM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Question: How would you rate the timeliness of the resolution of your issue?
Question: Was the problem or task resolved to your satisfaction?
Question: How would you rate the support representative's ability?
Question: How would you rate the support representative's professionalism?
Question: How satisfied were you with the overall service you received?
Question: Would you recommend us?
Question: Tell us about your experience
Response: Liam was outstanding. Pleasant, professional, knowledgeable. Good communicator. Thank you.