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What our clients say

five star ratings is our goal of client satisfaction

Receiving feedback from our customers and clients is awesome.  We value their comments and suggestion.  It is extremely valuable information that helps us continue to be the best providers to each and every client.   After each service a client survey email is sent.  We review every response with the highest regard.  All feedback is shared with our staff to ensure the highest standards are met.    The following are responses received from our wonderful clients and customers.

Customer Feedback - Updated Harddrive - Village of Cedar Point

Subject: Survey Results: Ticket Completion Survey - Village of Cedar Point (Janet Gould)

Survey Name:             Ticket Completion Survey

Company Name:              Village of Cedar Point

Ticket:                  T20230814.0008 - Update hard drive

Ticket Contact:          Janet Gould

Ticket Primary Resource: Staats, Matt

Survey Sent / Completed: Aug-14-2023 1:39 PM (CST) / Aug-14-2023 6:54 PM (CST)

Survey Score:            5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: Very knowledgeable, friendly, and professional customer service. Phone calls returned quickly and problems were resolved very efficiently. The hard drive was updated much faster than expected. Less than a day.

Details
Category: Customer Feedback