Subject: Survey Results: Ticket Completion Survey - United Way of Eastern LaSalle County (Sally Honiotes)
Survey Name: Ticket Completion Survey
Company Name: United Way of Eastern LaSalle County
Ticket: T20230817.0005 - Outlook Issues
Ticket Contact: Sally Honiotes
Ticket Primary Resource: Johnson, Devin
Survey Sent / Completed: Sep-01-2023 9:14 AM (CST) / Sep-01-2023 9:21 AM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: Devin was great to work with! He was very easy to talk with and took the time to really listen to my "non-tech" talk---and figure out what I was saying/trying to fix. Some tech people can make you feel "dumb"---Devin did not once make me feel that way. I will absolutely recommend you to others! THANK YOU DEVIN!!