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What our clients say

five star ratings is our goal of client satisfaction

Receiving feedback from our customers and clients is awesome.  We value their comments and suggestion.  It is extremely valuable information that helps us continue to be the best providers to each and every client.   After each service a client survey email is sent.  We review every response with the highest regard.  All feedback is shared with our staff to ensure the highest standards are met.    The following are responses received from our wonderful clients and customers.

Customer Feedback - Staff PC Upgraded

Survey Name:             Ticket Completion Survey

Company Name:              D. DeCarlo

Ticket:                  T20231113.0016 - Upgrade drive to SSD

Ticket Contact:          Danielle DeCarlo

Ticket Primary Resource: Staats, Matt

Survey Sent / Completed: Nov-17-2023 10:57 AM (CST) / Nov-20-2023 3:48 PM (CST)

Survey Score:            5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: Matt did a great job, of transferring all the data from the hard drive, he even cleaned up some of the temp files. This computer has not worked this fast since the day i purchased it. Thanks for the good work!

Details
Category: Customer Feedback