Customer Feedback - MASS Rayanne Sester

What our clients say

Receiving feedback from our customers and clients is awesome. We value their comments and suggestion. It is extremely valuable information that helps us continue to be the best providers to each and every client. After each service a client survey email is sent. We review every response with the highest regard. All feedback is shared with our staff to ensure the highest standards are met. The following are responses received from our wonderful clients and customers.

Customer Feedback - MASS Rayanne Sester - Shared Drives Support

Subject: Survey Results: Ticket Completion Survey - Mendota Area Senior Services Inc (Rayanne Sester)

Survey Name: Ticket Completion Survey

Company Name: Mendota Area Senior Services Inc

Ticket: T20250509.0025 - Shared Drives

Ticket Contact: Rayanne Sester

Ticket Primary Resource: Dose, Jon

Survey Sent / Completed: May-13-2025 3:22 PM (CST) / May-13-2025 6:11 PM (CST)

Survey Score: 5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Customer Feedback - MASS Rayanne Sester - Shared Drives Support Response: I always appreciate Jon's quick response to the issue we are experiencing. His expertise in solving the problem is greatly appreciated.

Details: Category: Customer Feedback; Published: May 15, 2025; Created: May 15, 2025; Last Updated: May 15, 2025