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Ticket: T20200824.0009 - He lost hearts, freecell, and solitaire games.
Ticket Contact: Mike Johnson
Ticket Primary Resource: Saephan-Baltazar, Jessica
Survey Sent / Completed: Aug-26-2020 2:48 PM (CST) / Aug-26-2020 4:54 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: Somehow I lost the three card games that I play when stuck in the house due to Covid and hot weather. Jessica was able to take control of my computer and restore my games in s short time.