Thank you for taking the time to provide us valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.
Survey Name: Ticket Completion Survey
Company Name: Brian Szuda
Ticket: T20201222.0015 - OS issues.
Ticket Contact: Brian Szuda
Ticket Primary Resource: Saephan-Baltazar, Jessica
Survey Sent / Completed: Dec-24-2020 10:01 AM (CST) / Dec-24-2020 5:04 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: I received technical support from Jessica. My Dell laptop was not functioning correctly. I had just done an update as it requested me to. It gives me notices so I do them when they arrive. However, I believe it was the Microsoft updates that had not occurred that affect windows 10 etc. Therefore being outdated the laptop would not function correctly. Jessica did all of her work remotely. And made the necessary updates which occurred over a period of hours as expected. It is working wonderfully now. She was wonderful with her assistance and understanding. I am grateful for her tech-support. Merry Christmas I think you for the opportunity to provide you with this feedback.
Sincerely,
Brian Michael Szuda