Thank you for taking the time to provide us valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.
Survey Name: Ticket Completion Survey
Company Name: Kathy Mueller
Ticket: T20210203.0001 - PC Problems - Cannot get into email and other things
Ticket Contact: Kathy Mueller
Ticket Primary Resource: Fitzgerald, Ryan
Survey Sent / Completed: Feb-04-2021 12:38 PM (CST) / Feb-04-2021 2:51 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: Ryan was very knowledgeable and he showed me how to get into the address book that I bought for the computer. He told me you did remote visits and that pleased me.