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Survey Name: Ticket Completion Survey
Company Name: Deb Baltikauski
Ticket: T20210218.0002 - Data transfer from purple Dell to new; check against hard drive; Office has recently "disappeared" from new Dell, annual subscription still about a month from expiration.
Ticket Contact: Deb Baltikauski
Ticket Primary Resource: Staats, Matt
Survey Sent / Completed: Feb-24-2021 12:52 PM (CST) / Feb-24-2021 6:07 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: First time ever to use Connecting Point; will not be the last. Very professional and very helpful