Thank you for taking the time to provide us valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.

Survey Name:             Ticket Completion Survey

Company Name:              True Vision Enterprise

Ticket:                  T20201014.0004 - Laptop replacement

Ticket Contact:          Don Alesky

Ticket Primary Resource: Staats, Matt

Survey Sent / Completed: Nov-06-2020 8:30 AM (CST) / Nov-06-2020 9:13 PM (CST)

Survey Score:            5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: Excellence service as always. Downtime was minimal

Details

Published: November 09, 2020

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