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Subject: Survey Results: Ticket Completion Survey - Halm's Auto Parts (Jay Halm)
Survey Name: Ticket Completion Survey
Company Name: Halm's Auto Parts
Ticket: T20210812.0015 - Set up computer
Ticket Contact: Jay Halm
Ticket Primary Resource: Saephan-Baltazar, Jessica
Survey Sent / Completed: Aug-13-2021 4:19 PM (CST) / Aug-13-2021 4:35 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: Jessica was very professional, knew her stuff, and communicated it to the computer-challenged person that I am.