Thank you for taking the time to provide us valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.
Subject: Survey Results: Ticket Completion Survey - Laurie Brester (Laurie Brester)
Survey Name: Ticket Completion Survey
Company Name: Laurie Brester
Ticket: T20210810.0022 - Screen warnings
Ticket Contact: Laurie Brester
Ticket Primary Resource: Staats, Matt
Survey Sent / Completed: Aug-11-2021 4:28 PM (CST) / Aug-13-2021 2:50 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: My daughter got a virus on her computer just days before starting HS. Not only did you fix her computer, but cleaned it up so it’s running better than ever. You also helped her understand how important virus protection is! Could not be more pleased.
Thank you again!!