What our clients say

five star ratings is our goal of client satisfaction

Receiving feedback from our customers and clients is awesome.  We value their comments and suggestion.  It is extremely valuable information that helps us continue to be the best providers to each and every client.   After each service a client survey email is sent.  We review every response with the highest regard.  All feedback is shared with our staff to ensure the highest standards are met.    The following are responses received from our wonderful clients and customers.

Thank you for taking the time to provide us valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.

Subject: Survey Results: Ticket Completion Survey - Laurie Brester (Laurie Brester)

Survey Name:             Ticket Completion Survey

Company Name:              Laurie Brester

Ticket:                  T20210810.0022 - Screen warnings

Ticket Contact:          Laurie Brester

Ticket Primary Resource: Staats, Matt

Survey Sent / Completed: Aug-11-2021 4:28 PM (CST) / Aug-13-2021 2:50 PM (CST)

Survey Score:            5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: My daughter got a virus on her computer just days before starting HS. Not only did you fix her computer, but cleaned it up so it’s running better than ever.  You also helped her understand how important virus protection is! Could not be more pleased.

Thank you again!!