Thank you for taking the time to provide us valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.
Survey Name: Ticket Completion Survey
Company Name: Mary Rylander
Ticket: T20210907.0008 - Install AV Defender (3 year)
Ticket Contact: Mary Rylander
Ticket Primary Resource: Corsale, Joseph
Survey Sent / Completed: Sep-08-2021 11:47 AM (CST) / Sep-08-2021 8:06 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: Ken in the store was very helpful and nice. Any questions I had he answered. He explained in detail about cost and procedure.