Thank you for taking the time to provide us valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.
Survey Name: Ticket Completion Survey
Company Name: Peter Glock
Ticket: T20210901.0013 - Customer computer system has given error message "Operating system not found."
Ticket Contact: Peter Glock
Ticket Primary Resource: Saephan-Baltazar, Jessica
Survey Sent / Completed: Sep-17-2021 8:58 AM (CST) / Sep-27-2021 1:43 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: The experience could not have been better. If I have any computer issues in the future I will take them all to Connecting Point with no hesitation!