Thank you for taking the time to provide us with valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.
Survey Name: Ticket Completion Survey
Company Name: Charles Batus
Ticket: T20211101.0008 - Ssllooooowww
Ticket Contact: Charles Batus
Ticket Primary Resource: Corsale, Joseph
Survey Sent / Completed: Nov-02-2021 9:53 AM (CST) / Nov-02-2021 11:27 AM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: I brought the laptop in yesterday morning and this morning I received a call from Joe explaining the problem and that it was fixed. Doesn't get any better than that.
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: Everyone was friendly. Jessica was super nice! She answered all my questions. Didn't make me feel stupid because I'm not tech smart. She told me I can call her if I have any questions.