Thank you for taking the time to provide us with valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.
Survey Name: Ticket Completion Survey
Company Name: Brenda Kmetz
Ticket: T20211027.0014 - Pop up to call window defender-hack?
Ticket Contact: Brenda Kmetz
Ticket Primary Resource: Saephan-Baltazar, Jessica
Survey Sent / Completed: Oct-28-2021 12:07 PM (CST) / Oct-29-2021 7:32 AM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: Everyone was friendly. Jessica was super nice! She answered all my questions. Didn't make me feel stupid because I'm not tech smart. She told me I can call her if I have any questions.