Thank you for taking the time to provide us with valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.
Survey Name: Ticket Completion Survey
Company Name: Sam Schiera
Ticket: T20211111.0004 - S/O 62408 - Sam Schiera - New Desktop Setup
Ticket Contact: Sam Schiera
Ticket Primary Resource: Staats, Matt
Survey Sent / Completed: Nov-17-2021 3:46 PM (CST) / Nov-17-2021 7:44 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: Tech Joe is very impressive, very knowledgeable, and a very nice guy. Did an outstanding job. Salesman John Riva really helped us old folks. Love the new computer and printer. Can't say enough good things about these two men. Very grateful for both of them!